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San Francisco DEM outlines 911 workload, AlertSF reach and tech pilots to improve caller location
Summary
Department of Emergency Management Director Mary Ellen Carroll told the Fire Commission that the city’s combined 911 dispatchers handled about 1.4 million calls last year, described technology pilots to improve location accuracy, and urged wider take-up of AlertSF and community preparedness programs.
Department of Emergency Management Director Mary Ellen Carroll told the San Francisco Fire Commission on May 8 that the city's emergency communications system handled roughly 1,400,000 calls last year and operates as a combined 911 dispatch for police, fire and emergency medical services.
Carroll said the 911 center fields emergency and nonemergency calls in more than 170 languages and that, statistically, about 55 percent of calls are emergency-related. Of the emergency calls, she said roughly 80 percent are law-enforcement related, 16 percent are medical and 4 percent are fire-related. Carroll pointed to the city’s contract with Voyance to provide on-demand telephonic interpretation when a language-specific call-taker is not available.
Carroll described a…
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