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SFFD operations: call volume up, EMS response times under strain; department exploring BLS tier and dispatch triage changes
Summary
Chiefs Gonzales and Hayes White told the commission that 2016 call volume rose about 5%, December was the busiest month, and ambulance response under 10 minutes was 89% (Nov.) and 86.7% (Dec.); chiefs said they will explore BLS-tier options and work with LEMSA and providers on dispatch code determinations to reduce strain on code-3 resources.
Operations and EMS were a central focus of the Jan. 11 meeting as chiefs updated commissioners on call volume, notable incidents and response-time performance.
Chief Gonzales presented operations figures for Nov. 1'Dec. 31, 2016, including two greater alarms (701 Bridal and a high-rise at Park Merced), multiple rescues and incidents with multiple victims; he said 2016 call volume was up about 5% overall and…
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