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Public commenters accuse DBI of improper complaint handling and suppressed records; commission hears concerns
Summary
Multiple public commenters alleged DBI improperly closed complaints, created false complaints, and withheld 30 requested complaint files; commenters asked for transparency and corrections to DBI meeting calendars.
During general public comment and later in the meeting, an attendee (identified in the transcript as speaker 7) alleged that DBI created false complaints after valid complaints were filed against certain permits and improperly closed other complaints. The commenter displayed plan images and argued that two permits submitted under the name Susan McCormick Taylor misrepresented the number and location of ground‑floor windows. "2 complaints for inaccurate architectural plans were closed, improperly closed," the commenter said.
Later in the meeting the same public commenter said they had requested 30 documents related to 'suppressed' complaints and were told DBI had no responsive documents; the commenter said those documents did appear in PTS and called the department's response "nonsense." The comment urged DBI to correct meeting calendar listings and to produce requested records.
DBI staff did not provide immediate rebuttal on the record; commissioners acknowledged the comments and said staff would follow up and look into the records request and meeting‑calendar listings.
