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DBI shows measurable gains after permit‑processing overhaul; rejection rate falls and digital review expands
Summary
DBI reported quicker completeness checks, digital concurrent review and dynamic staffing that reduced early rejection rates from roughly 33% to about 14% and improved time‑to‑first‑review; staff said nearly all completeness checks meet the state’s 15‑day requirement.
Deputy Director Neville Pereira told the Building Inspection Commission on April 17 that a series of process reforms have yielded measurable improvements in permit processing, including a drop in early rejection rates and faster review times.
Pereira said DBI’s Permit Services Division now operates three permitting pathways (instant online, over‑the‑counter and in‑house), has moved to 100% digital submittal and concurrent review, and uses a pre‑plan completeness check…
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