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DBI launches single complaints landing page; commissioners press for translations and outreach
Summary
DBI unveiled a new "File a Complaint" landing page consolidating building, permit, service and whistleblower complaint processes; commissioners and public commenters asked for broader outreach and language access for tenants and non‑English speakers.
DBI staff demonstrated a new single‑page complaint portal that aggregates information on how to file complaints about building hazards, permit or construction concerns, customer service issues and whistleblower matters.
"This puts everything in one page and helps the public navigate to the correct pages to file the complaint," DBI staff said, showing the landing page and search path for "File a Complaint." Staff…
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