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City Outlines 49 South Van Ness Permit Center and Digital‑plan Pilots
Summary
Permit center director Melissa Whitehouse outlined the 49 South Van Ness move (one‑stop second floor), staffing and queuing plans, and a phased rollout of electronic plan review using Bluebeam and AECOM support, with pilots planned before the full move.
City staff gave a detailed update on the 49 South Van Ness permit center on Nov. 20, describing a phased move and digital upgrades intended to streamline permitting for residents and businesses.
Melissa Whitehouse, permit center director in the City Administrator’s Office, told the Commission the project will relocate many permitting services into a 16‑story building at 49 South Van Ness. The second floor will operate as a consolidated public interface—about 40,000 square feet with an on‑floor permit center team, customer service representatives (not permit…
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