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DBI defends permit performance metrics and outlines Accela rollout, over-the-counter efforts
Summary
DBI told the Building Inspection Commission that 96.3% of its permits are issued over the counter or online and that delays cited in an analyst report undercount time taken by design professionals and other city agencies; staff described outreach, over-the-counter screening and Accela testing status.
Department of Building Inspection officials on Wednesday responded to a newly released Budget and Legislative Analyst report about commercial storefront permit review times, saying the report undercounts the extent of over-the-counter processing and omits delays caused by design professionals and other city agencies.
Deputy Director Dan Lawrie said 96.3% of DBI permits are issued over the counter or online in the fiscal years cited and that small-business projects often require multiple agency approvals (public works, public utilities commission, fire, urban forestry). He told the commission DBI is proactively screening eligible…
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