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Whistleblower program update draws public concern and calls for outside audit
Summary
City Services Auditor staff reported increased whistleblower complaints and high closure rates, but public commenters and committee members urged an outside review of the whistleblower system and the Ethics Commission's handling of retaliation claims.
City Services Auditor staff updated the committee on the whistleblower program's activities through fiscal 2017-18, reporting increased intake and a mix of dispositions, and noted outreach and training efforts intended to improve report quality.
"We came into the fiscal year with 54 complaints open," a whistleblower program representative said, later reporting 466 complaints received in the fiscal year and 438 closed. Staff described intake channels (online, 311, email, phone), a co-sourced investigative model that sometimes refers matters to departments with jurisdiction, and a goal…
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