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Controller’s whistleblower program reports rising complaints and steps to improve investigations and outreach
Summary
City Services Auditor staff reported a year-over-year rise in whistleblower complaints and described training, fraud bulletins and liaison work; commissioners and a public commenter pressed for clarity on case timelines and metrics for effectiveness.
Tanya Lettyshoo, chief audit executive for the city services auditor, and investigator Steve Flaherty updated the committee on the whistleblower program’s activity through Q1 of FY2017–18.
Lettyshoo said the program investigates allegations of misuse of city funds, improper activities by city employees, service-quality deficiencies and wasteful practices, citing statutory authorities in California Government Code and local charter provisions that assign the controller responsibility for the hotline.
Steve Flaherty reported complaint-volume trends: annual complaints increased to 415 in the last fiscal year (a 28 percent rise) and the program…
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