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Community Living Fund report: referrals rise but data and engagement gaps slow enrollments
Summary
Program Analyst Zhiqing Lee told the DOS Commission that the Community Living Fund received 306 new referrals Jan–Jun 2024 and now serves 308 unique clients, but staff cited fragmented data systems and many cold referrals from the San Francisco Health Plan that limited enrollment and reporting.
Zhiqing Lee, a program analyst in the Department of Disability and Aging Services’ Office of Community Partnerships, told the DOS Commission that the Community Living Fund (CLF) received 306 new referrals during January–June 2024 and provided services to 308 unique clients during the period. "Eighty‑five percent of these referrals were made by SFHP for ECM services," Lee said, and added that many referred members were not informed a referral had been made on their behalf, resulting in low engagement by phone outreach.
The CLF uses a two‑pronged model of coordinated case management and purchases of services to prevent unnecessary institutionalization. Lee said the program delivered coordinated case management to 226 clients (about 73% of the CLF caseload), including 136…
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