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DBI project-tracking upgrade (Acela) stays on schedule despite extended walkthroughs; training planned before go-live
Summary
DBI and the Department of Technology reported that the Acela seller-permit and project-tracking implementation remains on the planned go-live timetable though some vendor walkthroughs slipped into December; staff outlined a change-management roadmap and training schedule for spring and early-summer user acceptance testing.
Sean Buellen, project manager from the Department of Technology, told the commission that the Acela project to modernize the seller-permit and project-tracking system is progressing. He said vendor and DBI teams have completed many technical deliverables; some additional 2B walkthroughs were added in December but the project team added vendor resources so the go-live date has not moved.
"The bottom line is the go live date has not been changed," Buellen said, explaining that the vendor added headcount and moved some activities earlier in the schedule to stay on track.
Buellen also described an organizational change-management plan that includes presentations, executive briefings, presence at staff meetings, training timelines (user-acceptance testing planned April-July) and targeted vendor-led role training in the months immediately before go-live. Commissioners were invited to observe 2B sessions on request and to receive notices so attendance does not create any Brown Act issues.
Public comment raised two policy questions: whether the public portal will expose penalty or fine amounts for properties and whether the system will verify that business entities that receive permits are registered with the City. DBI staff said current specifications do not publish dollar amounts for fines; complaint records remain visible but fee totals are not exposed. Staff characterized the question about business-registration checks as a policy issue appropriate for the City Attorney and program leads.
