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Independent assessment finds Accela platform viable but calls for governance reset and rebaseline
Summary
Gartner presented a 150‑page assessment of the Accela (Acela) permitting project, concluding the platform can meet DBI needs with configuration but recommending a restart: rebalance requirements, strengthen governance and project management, secure dedicated DBI resources, and adopt a staged go/no‑go plan before proceeding to full implementation.
San Francisco — An independent assessment from Gartner concluded on June 15 that the Accela (referred to in materials as Acela) permitting platform can meet San Francisco Department of Building Inspection requirements with appropriate configuration, but that the project’s failures so far stem from governance breakdowns, incomplete requirements, turnover and inconsistent project management.
Paul Denfort and Gartner colleagues told the Building Inspection Commission that their review of the project’s documentation, configurations and governance…
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