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City reports progress on 911 response times; EOC activations, Lifelines and community readiness discussed
Summary
Deputy director Rob Smuts reported steady improvement in 911 answer rates after an executive directive and hiring push; EOC staff described increased activations and information coordination and Lifelines Council members outlined work on restoration timelines and private‑utility coordination.
San Francisco officials told the Disaster Council they have made measurable gains in 911 call handling and are increasing EOC activations and interagency coordination to manage both planned and unplanned events.
Rob Smuts, deputy director overseeing emergency communications, said Mayor Lee issued an executive directive to form a 911 response improvement team after April staffing shortfalls. Smuts reported April performance at 66% of calls answered within 10 seconds, improving to 73%…
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