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Commission approves $756,000 ADRC grant to build online resources, phone survey and data systems
Summary
The commission unanimously authorized a $756,000 California Department of Aging grant to create a San Francisco Aging and Disability Resource Connection online directory, a phone‑based consumer satisfaction survey and infrastructure to identify system gaps; staff cautioned the development could take months to a year.
Kate Chidowen, Benefits and Resource Hub Director for the Department of Disability and Aging Services, presented an Aging and Disability Resource Connection (ADRC) infrastructure grant from the California Department of Aging and asked the commission to authorize $756,000 to develop universal access points, an online resource directory and a phone‑based consumer satisfaction survey.
"The directory is meant to be the first place an individual can go to get accurate, unbiased information on all aspects of life related to aging and living with a disability," Chidowen said, describing the directory as a 24/7 front door for consumers and partners. She told the commission the ADRC will be a partnership between DAS, the Independent Living Resource Center of San Francisco and the Institute on Aging Community Living Fund, with 14 extended partner sites across the city's 11 supervisorial districts.
Commissioners asked about rollout timing. Chidowen responded that staff will issue an RFQ to vendors and that "the development of the online resource database could take many months, if not a year, to get something truly dynamic and accessible to the community." The commission voted unanimously to approve the contract and related budget authority.
The grant will also fund a phone‑based consumer satisfaction survey to route willing callers into an automated system for feedback collection, enabling DAS to measure outcomes, identify system gaps and better prioritize advocacy and resource allocation.
The commission did not attach conditions to the authorization but commissioners requested updates on vendor selection and a timeline for staged rollouts.
