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DBI reports about 1,500 open complaints; commissioners ask for case‑level breakdowns
Summary
DBI staff told the Building Inspection Commission there are roughly 1,597 open complaints and about 87% processed to orders of abatement; commissioners requested more granular tracking on why cases await director's hearings and follow‑up on abated cases.
DBI staff presented an update Nov. 18 on the department’s code‑enforcement workload and process, describing complaint volumes, processing stages and the department’s approach to orders of abatement.
Sonia, a DBI staff presenter, said the department receives an average of about 700 complaints per month and that, as of the slides shown, there were about 1,597 open complaints since February. She told…
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