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DBI pauses Accela roll‑out, orders third‑party assessment after years of defects and rising costs
Summary
The Building Inspection Commission heard staff and vendor testimony Nov. 18 about a temporary pause and “reset” of the Accela permit‑tracking system after repeated defects, 141 critical/high defects outstanding and roughly $8 million already spent; the Commission pressed for an RFP, timeline and vendor involvement in the review.
The San Francisco Building Inspection Commission on Nov. 18 pressed staff and city technology managers for concrete answers about a temporary pause and “reset” of the Accela permit‑tracking system, a project that officials said has accumulated defects and cost increases over four years.
Department of Technology project manager Henry Bartley told the commission he and DBI staff had extended an RFP deadline to secure a third‑party assessment and that the pause was intended to prevent further spending while gaps in business requirements are filled. “My name is Henry Bartley. I’m with the Department of Technology, project manager for the Accel implementation at DBI,” he said during the presentation.
Commissioners repeatedly asked for more information about the RFP scope, the vendor’s role during the…
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