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DBI flags Accela/Exela issues ahead of full permit-system rollout; vendor engagement requested
Summary
DBI project team reported progress on Accela implementation but flagged four open vendor support cases (including IVR and licensed-professional lookup failures) and intermittent performance problems; commissioners asked Accela/Exela executives to attend the next meeting and requested continued escalation.
The Department of Building Inspection—s project team reported progress on its Accela-based permit-and-project tracking rollout but raised concerns about several vendor-side technical issues that could affect end-to-end testing and a go-live schedule.
Henry Bartley, project manager from the Department of Technology, said punch-list items are being addressed and…
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