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DBI delays Accela/Exela go‑live as UAT uncovers functionality and data issues
Summary
DBI staff reported UAT wave 1 produced 53 issues and UAT wave 2 identified additional migration problems; the project team committed to a December 12 timeline to finalize fixes and will not set a production go‑live date until severity‑1/2 issues are resolved.
DBI project staff told the Building Inspection Commission that the department’s transition to the Accela/Exela permitting platform is delayed after user‑acceptance testing (UAT) revealed multiple defects and migration items.
Henry Bartley, the DBI project manager, said UAT wave 1 produced 53 issues (13 reporting templates and 40 functional items) that required more remediation time than the two‑week buffer originally allowed. UAT wave 2, the data‑migration test, found 19 issues as of the prior night. The team is compiling fixes and committed to providing Director Tom Hui with a firm remediation timeline by Dec. 12.
"We want to make sure that we've addressed the current risks on the project which are the unknowns in terms of everything that will come out of wave 2 testing," Bartley said. Staff emphasized that training and business‑simulation pilots are continuing and that planning has already gone live in parallel to DBI to exercise migration workflows.
Commissioners pressed for staffing continuity through the remaining testing and deployment; Bartley and partners from the technology firm confirmed they will remain committed to seeing the project through.
