DBI permit‑tracking project delayed to Oct. 14 after citywide network outages
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Summary
DBI's permit and project tracking system go‑live moved from September to Oct. 14 after citywide network latency affected testing; staff plans specialized training in September and hands‑on practice sessions before launch.
DBI project staff told the Building Inspection Commission on July 16 that the department's new permit and project tracking system (PTS) has been delayed because citywide network latency disrupted testing in June and July.
Hema Nikanti, DBI's IS project director, said the team is in round‑three data conversion and has identified gaps the vendor is correcting. She said network connectivity problems—city‑wide delays in connecting to test environments—slowed testing and pushed the planned go‑live from September to the weekend of Oct. 14.
"This was substantial for DBI just for this project alone," Nikanti said, noting citywide email outages and broader latency that made pages take several minutes to load during tests. The department plans specialized training beginning in September (about two and a half weeks), followed by two weeks of hands‑on practice sessions before the October go‑live.
DBI said it has escalated the issue to the Department of Technology and the General Services Administration and is adding contingency planning to mitigate future connectivity risks. Commissioners asked whether the new schedule left enough time for testing and training; staff said they were planning for the October date and would continue preparing.
