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DBI presents MOU tracking; tenant advocates urge stronger complaint channels with Housing Authority
Summary
The Building Inspection Commission reviewed the MOU between DBI and the San Francisco Housing Authority and discussed how DBI handles tenant complaints. DBI staff reported about 195 MOU-tracked complaints since 2007 and urged better intake, a single point of entry and stronger interagency communication; tenant advocates called for revisiting the agreement.
The Building Inspection Commission on March 20 discussed the memorandum of understanding (MOU) that governs how the Department of Building Inspection (DBI) handles complaints about San Francisco Housing Authority properties.
Rosemarie Boske, Chief Housing Inspector for DBI, told commissioners the department assembled a tracking table after the MOU was adopted and "as you can see from 2007 on to date, we have received approximately, a 195 complaints," which DBI has categorized by issue (heat, hot water, mold, plumbing, electrical, pests and similar conditions). Boske said the MOU creates a protocol for routing complaints to the Housing Authority and their general counsel and produced faster,…
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