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SFUSD superintendent outlines path to stabilize Empower SF payroll system; backlog down but thousands of tickets remain
Summary
Superintendent Wayne reported progress on the Empower SF payroll state of emergency: fixes to benefits and 403(b) issues, command center established, and tickets reduced from over 10,500 to below 8,700. He pledged 90‑day milestones and said full stabilization requires fewer than 25 payroll errors per cycle and sufficient in-house staff.
The San Francisco Unified School District (SFUSD) superintendent provided a detailed update on the Empower SF payroll state of emergency declared Nov. 4, describing technical fixes and an operational plan to stabilize payroll operations.
The superintendent said the district halted some of the most damaging outcomes — including inadvertent loss of health benefits and misapplied 403(b) contributions — by implementing targeted fixes and issuing off‑cycle checks where necessary. He told the board the district established a command center and a case management team; with consultant Alvarez & Marsal (A&M) the district identified…
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