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DBI panel finds Qmatic unsuitable for many functions; permit-tracking upgrade moves toward user testing
Summary
Commissioners heard updates on permit-tracking (Sala Citizen Access) with user-acceptance testing to begin in January and a DBI committee concluded the Qmatic queuing system is not suitable for many plan-check and cashier functions; staff will explore alternatives and potential disposal.
At the Nov. 21, 2012 meeting the Building Inspection Commission received two technology updates: the Permerton Project Tracking System (including Sala Citizen Access) is advancing toward user acceptance testing, and an internal review concluded the Qmatic queuing system is not suitable for many DBI workflows.
Hema Nikanti of DBI reported that analysis has begun on the Permerton Project Tracking System and the Sala Citizen Access web portal; the department has…
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