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Building Inspection Commission urges pause on Qmatic queuing system after widespread complaints
Summary
After hours of public testimony from contractors, architects and DBI staff citing long waits and lost tickets, the commission recommended the acting director pause the Qmatic queuing system, revert to the previous clipboard process and bring the vendor back for a technical review.
The San Francisco Building Inspection Commission on July 18 recommended that the Department of Building Inspection halt its recently deployed Qmatic queuing system and return to the prior clipboard sign-in process while staff works with stakeholders and the vendor to identify fixes.
The move followed more than three hours of public comment from permit expediters, contractors, architects and DBI employees who said Qmatic—designed for single‑window, express workflows—has lengthened waits, dropped or “purged” ticket numbers, and reduced transparency in DBI’s multi‑station permit review. "This system is a solution to a not a problem," said Patrick Buskovich, a structural engineer and daily DBI user,…
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