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DBI deals with Qmatic rollout problems as commissioners order a follow‑up review
Summary
Public commenters and contractors reported long waits and routing problems after DBI activated its Qmatic permit‑queue system; commissioners asked staff for a performance review and improvements to fairness and customer guidance.
Multiple permit applicants and industry representatives told the Building Inspection Commission that DBI’s new Qmatic permit‑queue system created longer waits, confusing routing across multiple floors and dropped numbers after the June 11 activation.
Permit applicants including Henry Kunderloitz and architect Bobbie Sue Hood said the kiosk and ticketing process routed people to the wrong counters and forced customers to hold multiple numbers while…
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