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DBI outlines NOV workflow, limits to doing emergency repairs and challenges collecting costs
Summary
DBI officials described how complaints are prioritized, NOVs issued and director’s hearings scheduled, and explained why the department rarely performs repairs itself; the city attorney’s office said liens and collection pathways are constrained by state law.
Deputy Director Ed Sweeney gave the commission a step-by-step overview of how complaints move through DBI and the enforcement tools available when property owners fail to comply.
Sweeney said complaints are entered on a standard form, assigned to a senior inspector for prioritization and then routed to district inspectors; complaints that are validated are prioritized by severity. For life-safety issues such as no heat, Sweeney said inspectors typically allow 24 hours for compliance; if the problem is not…
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