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DBI outlines 3R report turnaround, records digitization and customer issues
Summary
DBI staff described the 3R report process, said the target turnaround is six business days, and reported the unit handles roughly 500–600 requests per month with four staff; department plans to bid in May to digitize microfilm and integrate records with the permit-tracking system.
The Building Inspection Commission heard a detailed briefing on records-management and the department's 3R report process on March 16.
Tutti Surdano, supervisor for the TRiR section in records management, answered commissioners' questions and described common causes of delay in producing 3R reports, including incomplete request forms, missing signatures, incorrect address or parcel information, and legacy records issues. Surdano said the target turnaround is six business days and confirmed high volume:…
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