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BIC backs ordinance requiring 311 notices in residential hotels to streamline tenant complaints
Summary
The Building Inspection Commission unanimously supported an ordinance to require residential‑hotel owners to post 311 notices in lobbies, aiming to make it easier for tenants to report housing code violations and to route complaints to the correct city agency.
The Building Inspection Commission on March 17 unanimously supported proposed legislation requiring residential‑hotel owners and operators to post a notice in common areas informing occupants they may call 311 to report alleged housing code violations.
Staff said the measure is a multi‑department effort to simplify how tenants report problems—routing 22 complaint types to the appropriate agency—and to increase tenant awareness of an existing 311 complaint routing system. The notice would be developed by DBI and distributed to residential hotels; inspectors would check postings during inspections and could issue notices for missing postings.
Community groups, tenant advocates and the Mission SRO Collaborative testified in favor, arguing that a mandatory posting would increase awareness among tenants—many of whom do not know which agency to call—reduce barriers to reporting and help track complaints more reliably. DBI said plan‑check fees will be waived for a separate voluntary retrofit program (effective April 15) and that the department will use existing mailings and outreach channels to manage distribution. The commission voted unanimously to forward the item with support to the Board of Supervisors.
