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DBI and Housing Authority formalize complaint protocol; DBI reports 56 complaints in two years
Summary
The Department of Building Inspection and the San Francisco Housing Authority told the Building Inspection Commission they have implemented an MOU to streamline how occupant complaints in public housing are routed and tracked; DBI reported 56 housing-authority complaints over two years and 11 outstanding items, none alleged to be life-safety hazards.
Rosemarie Boske, chief housing inspector for the Department of Building Inspection, told the Building Inspection Commission on Aug. 20 that a memorandum of understanding with the San Francisco Housing Authority has clarified how DBI forwards occupant complaints and tracks remediation.
"As soon as a complaint comes in, [we] send it via email as an attachment," Boske said, describing a standardized form sent to the housing authority's director of management, manager of maintenance and general counsel. She said the MOU distinguishes non-life-safety complaints (forwarded within two business days) from life-safety hazards (forwarded within one business day).
The presentation gave commissioners a two-year tally of activity under the…
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