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DBI unveils multi‑year permit‑reform blueprint; commission delays final approval until fee study is complete
Summary
DBI Director Esam Hassan presented a multi‑year Business Process Reengineering implementation plan March 19, estimating significant automation and staffing needs; the commission continued the item to next month so commissioners can review a pending fee study and a detailed MIS cost breakdown.
The Department of Building Inspection presented a detailed multi‑year implementation plan for Business Process Reengineering (BPR) at the commission’s March 19 meeting, then the commission voted to continue formal approval until it reviews a pending external fee study and a more explicit MIS/automation cost breakdown.
Director Esam Hassan told the commission the plan translates roughly 180 BPR recommendations into staff assignments, task forces, customer service stations, online permitting pilots and an automation roadmap. Hassan said the full suite of automation and process changes would likely be rolled out in modules and estimated — at a high level — that fully implementing the plan could cost on the order of tens of millions over several…
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