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SFUSD unveils service-standards plan to reduce variability in district support to schools
Summary
District staff unveiled a set of nine proposed service standards and a pilot-training plan designed to improve how central offices respond to school sites and families; early-adopter departments will include HR, financial services and the Educational Placement Center.
District communications and central-office leaders presented a new initiative to set and measure service standards that aim to reduce variability in how staff, principals and families experience district services.
Chief Communications Officer Gentle Blythe and colleagues said the standards grew from principal surveys, superintendent priorities and stakeholder feedback. The nine draft standards include: communicate positively and proactively;…
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