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DBI outlines Business Process Reengineering, automation and plans for a consolidated permit center
Summary
Director Isam Hasson updated the commission on the department's BPR work, staffing changes, plans for automation to improve notices, and early site‑selection work for a potential consolidated permit center near City Hall.
Department of Building Inspection Director Isam Hasson briefed the commission on the department's Business Process Reengineering (BPR), ongoing automation (MIS) evaluation, and early planning to configure a consolidated permit center.
Hasson described two automation options under consideration: enhancements to the existing system or issuing an RFP for a new automated tracking system. He…
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