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Consultants recommend new permit tracking, case‑management and code‑enforcement changes to overhaul Planning Department operations
Summary
Matrix Consulting presented a draft process‑improvement report to the Planning Commission recommending a commercial off‑the‑shelf permit system, clearer accountability, a case‑manager model, and reallocation of discretionary reviews to administrative bodies; staff said some recommendations are already in progress and asked commissioners for prioritization and budget guidance.
Matrix Consulting presented a draft report on Feb. 7 that recommended reorganizing parts of the Planning Department to improve performance and accountability and to replace the department—s aging permit‑tracking system.
Gary Gollitz of Matrix told commissioners the study proposes five themes: (1) update and reorganize the planning code and interpretations, (2) replace the permit tracking system with a commercial off‑the‑shelf automated system…
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