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Planning Department proposes tighter application cycle targets and new measures for FY2007
Summary
Planning Department staff proposed new and revised performance measures including reducing new‑construction cycle targets (110 days to 60), adding sign enforcement and a historic‑resource survey program, and improved backlog tracking; commissioners asked for more qualitative measures and customer‑satisfaction tracking.
The Planning Department presented an overview of its fiscal‑year 2007 performance measures on Nov. 3, proposing several technical changes to how application cycle times and backlogs are tracked and adding new program metrics.
Alicia Jean Baptiste said staff had reviewed targets and data collection methods and recommended adjustments intended to produce more meaningful, achievable measures. Notable proposals included reducing the cycle‑time target for building permits involving new construction and major alteration from 110 days to 60 days (aligning with permit‑streamlining targets) and adding separate tracking for categorical exemptions that do and do not require historic‑resource review.
Baptiste also outlined new performance measures for the department’s sign‑enforcement program, a citywide historic‑resource survey and the Better Streets program (streetscape and urban forest planning). Staff plans to revise how hold periods are tolled so mandated public‑notification windows do not count unfairly against departmental cycle times.
Commissioners and members of the public urged the department to add qualitative assessments and customer‑satisfaction metrics to complement numeric cycle times. Staff said it is initiating an IT strategic plan to strengthen data collection and will report back to the Board of Supervisors and the commission with further refinements.
Next steps: staff will present the measures to the Board of Supervisors and return to the commission for in‑depth reporting on results at the close of FY2007.
