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DEM Warns 911 Answer Rates Below Target, CAD Replacement and Dispatch Hiring Are Multi‑year Priorities
Summary
The Department of Emergency Management told supervisors it needs multiple graduating dispatcher academies to return 911 answer rates to target, flagged instability in the aging CAD system and described a phased transition with on‑site 'CAD lab' training and potential intermittent outages during replacement.
Mary Ellen Carroll, director of the Department of Emergency Management, told the Budget & Appropriation Committee on June 14 that DEM’s FY25 proposed budget is $141 million, with approximately $99 million in general fund support. The agency said 911 operations account for about $49 million of that general fund support and…
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