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DEM asks for dispatch academies and pilots for embedded crisis counselors and alternative street response
Summary
The Department of Emergency Management sought funds for three 9‑1‑1 dispatcher academies, a data manager and a recruiter, and outlined pilots to embed crisis counselors inside 9‑1‑1 and to fund community‑based alternative response teams (CART) to handle behavioral‑health and street‑condition calls.
The Department of Emergency Management told the Budget & Appropriations Committee on June 16 that the city must scale 9‑1‑1 staffing and modernize data and dispatch systems to keep pace with growing demands and new street‑response models.
DEM said it will run three dispatcher academies per fiscal year to address an ongoing vacancy problem in the 9‑1‑1 call center; the department reported 19 total vacancies with 14 in dispatch operations and said it is experiencing…
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