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Supervisors press city on HSOC staffing, data and outcomes amid $4M budget request
Summary
City officials outlined HSOC operational results and a staffing proposal; supervisors repeatedly pressed for clearer metrics on outcomes for high-need individuals, org charts and total FTE counts before approving additional HSOC funding.
The Budget and Finance Committee spent a substantial portion of its June 21 hearing probing the Healthy Streets Operations Center (HSOC) — a multi-agency coordination hub launched in January 2018 to respond to unsheltered homelessness and unhealthy street behaviors. Department of Emergency Management director Mary Ellen Carroll and Department of Homelessness and Supportive Housing director Jeff Kositsky described the program’s roles and recent operational data.
Carroll listed several performance figures for 2018–19: homeless-related service requests were down about 33% year-over-year; average call response time fell from 123 minutes to about 90; citywide tent counts declined 40% from July…
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