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Emergency management asks for more dispatch hires, urges public education to curb 911 misuse
Summary
The Department of Emergency Management told supervisors it will run five dispatcher academies and hire dozens of dispatchers to meet rising 911 call volume, and recommended a public education campaign—estimated far lower cost if done in-house—to nudge non-emergency callers to 311.
The San Francisco Department of Emergency Management used its Budget and Finance Committee appearance to press for sustained investments in 9-1-1 operations and to explain steps to reduce non-emergency call volume.
Anne Cronenberg, DEM executive director, outlined a multi-year hiring plan aimed at increasing dispatch staffing from 117 to a projected 143 in May 2018 by holding five new academies and hiring up to 65 new dispatchers. Cronenberg said the department…
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