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Supervisors file hearing on city’s five-year ICT plan after overview of major IT priorities
Summary
City officials presented a proposed five-year information and communications technology plan emphasizing replacement of the city’s financial system and public-safety radio, a new digital services office and a recommended 10% annual growth in COIT allocations; the committee filed the hearing to return as an action item.
The Budget and Finance Committee on [date not specified in transcript] heard an overview of San Francisco’s proposed five-year information and communications technology (ICT) plan, with city administrators recommending stepped-up funding for enterprise systems and security before filing the hearing for later action.
City Administrator Naomi Kelly told the committee the ICT plan is the city’s guiding document for technology investments and must be adopted by the Board by May 1, 2017. Kelly highlighted two outcomes from the prior plan: a citywide digital services strategy (now led by newly hired Chief Digital Service Officer Carrie Bishop) and a shared-services forum to coordinate department technology decisions.
Matthias Jaime, director of the Committee on Information Technology (COIT), framed the ICT plan as a five-year strategic and fiscal document with three priorities: secure and maintain critical infrastructure (including the citywide financial system replacement and the public-safety radio network), improve operational efficiency (procurement and data strategies), and expand access and transparency through digital services and digital inclusion. Jaime said COIT reviews projects over $100,000 and proposed increasing COIT allocations about 10% annually—amounting to $184,700,000 over five years—to support large, multi-year projects and annual allocations for single-year requests.
Jaime listed planned scoping efforts for the next plan cycle: a possible transition to VoIP telephony, consolidation of customer-relationship management systems used by 311 and other departments, the voting-systems replacement scheduled for the end of the current system’s life in early 2018, and exploring the city’s role in universal broadband.
Supervisors pressed Jaime and Kelly on operational details. Chair Supervisor Malia Cohen and Supervisor Tang asked whether basic infrastructure readiness would be prioritized over “splashy” projects; staff said major infrastructure projects were prioritized because they posed the greatest risk and required prompt action. The committee opened public comment and recorded none.
A supervisor moved to file the hearing so the presentation can return as an action item later; the motion was seconded by Supervisor Sandy Feuer and accepted without objection.
The committee will receive a subsequent action item on the ICT plan that will include funding requests and more detailed project scoping. At this hearing staff said they will continue tracking performance measures and posting updates on the COIT website (sfcoit.org).
