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PG&E and City Officials Outline Cause and Communication Failures from April 21 Outage
Summary
PG&E attributed an April 21 outage that affected about 88,000 customers to a failed 12 kV breaker at the Larkin substation and pledged a 6–8 week root‑cause analysis; city agencies praised first‑responder work but flagged shortcomings in how information was relayed to supervisors and the public during the outage.
SAN FRANCISCO — City officials and PG&E told the Government Accountability & Oversight Committee on Wednesday that a failed 12 kilovolt circuit breaker and ensuing fire at the Larkin substation caused a widespread power outage on April 21, and they agreed they must improve how incident information is communicated to elected officials and the public.
Papia Gamblin, PG&E director of public affairs, opened the company’s presentation with an apology: “We are deeply sorry…we did not meet our standards that day,” and said PG&E will work with city offices to improve communications and customer claims processes.
Barry Anderson, PG&E vice president of electric distribution,…
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