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City Services Auditor reports most recommendations implemented; 28 remain open across seven departments
Summary
The City Services Auditor presented the office's first annual two-year follow-up report: departments implemented about 96% of the recommendations issued in three fiscal years, but 28 recommendations remain open across seven departments (Arts Commission, Police, Department of Public Health, Human Resources, HSA, MTA, PUC). Supervisors asked for follow-up timelines and possible return visits by department heads.
The City Services Auditor's office presented its inaugural two-year report on audit recommendations Monday, telling the Government Audit and Oversight Committee that most audit recommendations are implemented but a small number remain open and require continued oversight.
Director (introduced in the transcript as Tanya lehi us) said her office follows recommendations for two years with periodic check-ins (at 6, 12, 18 and 24 months) and does deeper attestation work when recommendations are high risk. Over the three fiscal years examined the office issued roughly 698 recommendations and reported that departments implemented about 96% of them; nevertheless 28 recommendations remained open across seven departments at the end of the follow-up cycle.
Auditor staff reviewed outstanding items by department: the Arts Commission (one recommendation about accepting credit-card payments for street-artist permits), the Police Department (overtime and premium-pay controls and a practical difficulty implementing an anticipatory 90-day voluntary overtime schedule), the Department of Public Health (department-wide contract monitoring related to a $2.2 million contract), Human Resources and DHR-related labor negotiations, the Human Services Agency (vehicle GPS monitoring procedures), MTA (traffic-sign inspection procedures and an asset listing), and the Public Utilities Commission (inventory management and lease collection follow-ups).
Supervisors pressed for timelines and accountability. Auditor staff said some departments report near-term implementation or have drafted policies in process; the City Services Auditor indicated she will return with updates and may bring departments back before the committee when appropriate.
Public comment raised broader accountability concerns and urged the committee to pursue audits of compliance officers and to look for hidden or misallocated funds. The committee agreed to continue oversight of outstanding recommendations and to request department heads back as needed.
Next steps: Auditor staff will return with more specific timelines and, in selected cases, perform attestation follow-ups to confirm implementation.
