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City technology report: new CIO rolls out ServiceNow pilot and vows citywide asset plan
Summary
Following a multi‑year critique from civil grand juries, the city’s new CTCIO reported implementation of a ServiceNow pilot for license and asset management, a July plan for citywide rollout, and requested continued oversight; civil jurors and supervisors urged sustained leadership and funding.
The Government & Audit Oversight Committee received updates on city technology reforms after a Civil Grand Jury report titled "Deja Vu All Over Again" warned San Francisco’s technology culture and asset management need structural change.
Marc Tuetu, the city’s chief technology and information officer, told the committee the Department of Technology has implemented a ServiceNow pilot to address license and asset management and that the…
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