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City technology report: new CIO rolls out ServiceNow pilot and vows citywide asset plan
Summary
Following a multi‑year critique from civil grand juries, the city’s new CTCIO reported implementation of a ServiceNow pilot for license and asset management, a July plan for citywide rollout, and requested continued oversight; civil jurors and supervisors urged sustained leadership and funding.
The Government & Audit Oversight Committee received updates on city technology reforms after a Civil Grand Jury report titled "Deja Vu All Over Again" warned San Francisco’s technology culture and asset management need structural change.
Marc Tuetu, the city’s chief technology and information officer, told the committee the Department of Technology has implemented a ServiceNow pilot to address license and asset management and that the pilot is currently running within DT. Tuetu said the department has configured and tested the platform and expects to present a comprehensive plan in July with phased rollouts in the FY 2015 cycle.
"We've implemented the platform, configured it, tested it, and we are ready by this summer to present the plan that highlights the way to step by step implement it across the board for San Francisco," Tuetu said.
Civil Grand Jury members reiterated longstanding concerns about inconsistent systems and fragmented governance. Former jurors and current members praised recent progress but urged continued leadership, funding and periodic oversight. Public commenters who worked on past grand jury reports urged keeping the item on the committee calendar so the Board can track implementation.
Committee members agreed to continue oversight: the item was continued to the call of the chair and supervisors asked the Department of Technology to return with the July plan and updates in the fall. Several supervisors said improved technology could yield cost savings across city departments and help avoid repeated program disruptions.
What happens next: The Department of Technology will deliver a comprehensive asset‑management and rollout plan by July, with subsequent updates to the committee in September or upon request.
