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Department of Public Health says NetSmart/AVATAR improvements underway after Veil Grand Jury recommendations
Summary
DPH told supervisors it has hired staff, launched online training and improved reporting for the NetSmart/AVATAR system used by community‑based providers; the Civil Grand Jury urged a more robust outcome‑measurement framework and continued cross‑department coordination.
The Department of Public Health told the Government & Audit Oversight Committee it has expanded staff support, developed online training and improved reporting functionality for the NetSmart (AVATAR) system after a civil grand jury recommended stronger outcome measurement for nonprofit community‑based providers.
Winona Mandolovich, director of applications for information systems at DPH, said the department has hired staff to support the AVATAR system, implemented online training videos for roughly 2,800 users, improved report creation and added integration specialists to support…
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