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Civil grand jury says City Services Auditor must expand benchmarking and fix data errors; Controller’s Office pushes SF OpenBook improvements
Summary
The grand jury found the City Services Auditor has benchmarked only a small number of departments and flagged a high error rate in the annual performance measures report; the Controller’s Office defended recent improvements and said it has added efficiency measures and transparency tools.
The Government Audit & Oversight Committee heard a civil grand jury report on Oct. 10 that urged the City Services Auditor (CSA) to expand benchmarking, improve data integrity and commit to a multiyear plan to meet Appendix F of the city charter.
Martha Mandel, foreperson of the 2012–2013 civil grand jury, said the jury focused on the CSA because Prop C (Appendix F of the City Charter) requires accessible performance and financial reporting. Jerry Drattler, who led the jury's analysis, summarized…
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