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Controller audit finds weaknesses in SFPUC low‑income assistance; PUC promises verified renewals and recoveries
Summary
A City Controller audit identified program weaknesses in the SFPUC Community Assistance Program (CAP): self‑reported income, anomalous household sizes and accounts matching city employees. The PUC said it will require documented income verification on renewals, pursue recoveries and implement a biannual renewal process.
The Controller's Office presented an audit of the San Francisco Public Utilities Commission's Community Assistance Program (CAP), which provides water and sewer discounts to qualifying low‑income single‑family customers. Auditor Tanya Letizhu said the program's reliance on self‑reported household income and size created opportunities for ineligible participation and cited test results: in a sample the auditors selected, a high portion required follow‑up and appeared ineligible.
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