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Rules committee forwards HSA call-recording surveillance policy to Board with positive recommendation
San Francisco Board of Supervisors Rules Committee · May 13, 2024
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Summary
The Rules Committee voted unanimously to send to the full Board an HSA surveillance technology policy authorizing call-recording at HSA call centers to improve service delivery, telephonic signatures, and quality control; the department cited prior advisory-board review.
The Rules Committee voted unanimously on May 13, 2024 to forward to the full Board a surveillance-technology policy proposed by the Human Services Agency that would authorize use of call-recording technology at the agency’s…
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