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City departments outline plans to make services more user‑centered and accessible
Summary
Department of Technology, Office of Civic Innovation and Digital Services told the Public Safety and Neighborhood Services Committee they are advancing a citywide ICT plan, a resident‑facing service inventory and pilot programs to improve accessibility, language access and digital equity.
City technology and innovation leaders told the Public Safety and Neighborhood Services Committee on May 13 that they are pressing to make resident‑facing services easier to use, more accessible and coordinated across departments.
Jamie (CoIT) described the citys five‑year ICT plan as both a financial and strategic document and highlighted a new citywide service inventory cataloguing 967 resident‑facing services; the inventory found only 194 services were mobile‑accessible or fully designed for users with disabilities. “Only 194 out of the total 967 services were discovered to be…
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