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Civil Grand Jury Faults City's Performance-Measurement System; Officials Promise Responses
Summary
The civil grand jury released a report finding San Francisco's performance metrics fragmented and poorly managed, recommended a chief performance officer and stronger executive leadership; controller and mayor's office officials acknowledged the report and said they will improve public reporting and issue formal written responses.
The Government Audits and Oversight Committee heard the civil grand jury's report "The Numbers Have Something to Say. Is Anybody Listening?" which concluded San Francisco's performance-measurement system is fragmented, often lacks external benchmarks and does not provide clear, citywide accountability.
Leonard Kelly, the civil grand jury foreperson, and John Murphy, chair of the grand jury's performance-measurement committee, outlined 15 findings and 15 recommendations. The jury said departments frequently set internally determined targets at achievable levels, adjust targets midyear and omit external benchmarks; it cited the fire department's 8-minute 90%-of-incidents first-unit response target and contrasted that with the National Fire Protection Association's 6-minute benchmark.…
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