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Biennial audit finds Muni on-time performance near 70%; recommends multimodal reporting and focus on operator availability
Summary
An independent biennial audit covering MTA data through June 30, 2006 found on-time performance around 70% while scheduled service hours delivered rose to about 96%; auditors urged improved multimodal reporting, better use of technology and focus on driver availability to raise reliability.
Bonnie Nelson presented the third biennial audit of the San Francisco Municipal Transportation Agency (MTA), reviewing the agency’s progress toward goals, objectives and performance standards for the period ending June 30, 2006. The audit team concluded that many prior recommendations had been adopted and implemented, but that continued attention is needed to integrate reporting across modes and to address operator availability as a core driver of on‑time performance.
Key findings presented to the Government Audit & Oversight Committee: on‑time performance during the audit period remained around 70 percent; the percentage of scheduled service hours delivered increased steadily and was reported at about 96 percent in the most recent reporting period; operator availability — having drivers and working vehicles available at the start of shifts — was identified as the principal factor limiting on‑time performance. The audit included 15 recommendations across five goal areas, emphasizing multimodal reporting that integrates Muni and parking/traffic functions, better use of technology (including NextBus), and more customer‑focused performance measures.
SFMTA staff reported progress in implementing prior recommendations, noted that some items are being advanced through the Transit Effectiveness Project (TEP), and described operational improvements such as higher-than-expected operator staffing (the agency said it was 37 operators ahead of attrition in the most recent quarter) and a move to more frequent operator training classes. Staff acknowledged NextBus and other technical systems have had issues (including a daylight‑savings time event) and said they would better maintain and utilize these tools to measure and improve service.
Committee members praised the improvements since the audit period and filed the audit report; several supervisors encouraged continued focus on availability and multimodal reporting.
