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Controller’s office presents 2019 City Survey showing homelessness and housing as top concerns; Muni ratings decline
Summary
Controller staff presented the 2019 City Survey (2,200+ responses) showing homelessness and housing as top issues, a decline in overall Muni ratings to C+, increased concerns about cleanliness, and that nearly three-quarters of respondents said homelessness is getting worse. Public commenters criticized Muni performance and the SFMTA responded with data on targeted improvements.
The Public Safety and Neighborhood Services Committee heard the Controller’s Office presentation of the 2019 San Francisco City Survey on July 11, which reported more than 2,200 completed interviews and highlighted homelessness and housing as the most-cited top issues.
Emily Lisker, a project manager in the Controller’s City Performance Unit, said the survey is the seventeenth iteration and was fielded from late November 2018 through February 2019. Respondents rate services on an A–F letter-grade scale; the offices presented both letter grades and the percent of respondents who rated services A or B. Lisker said government overall has remained a B-minus since 2013. The survey shows transportation and…
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